Support traced bugs to root cause, identified affected customers, and opened fix PRs — without engineering. Product investigated feature behavior in production. Sales and accounts had it calculate burn rates and build customer dashboards from live usage data.
Models and tool use were too unreliable for serious production workflows.
Engineering-first agents are real. They validate the workflow, but stay anchored in engineering-led incident response.
The winners turn production truth into a shared operating layer for the rest of the company.
Workflows like these run on live Axiom production every day.
It watches its own telemetry, finds failures, and opens the fix. I review. This happens multiple times a day.